Terms and conditions
These general conditions of sale are governed by the consumer code (Legislative Decree No. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70/2003 and subsequent amendments) and apply exclusively to distance selling via the web of products as identified on the site. In the event of a change in the conditions of sale, the conditions of sale published on the site at the time the order is sent by the buyer will apply to the purchase order. By making an online or cash on delivery purchase you accept the following conditions.
You have 14 days from delivery of the order to request a return.
It will be necessary to send an email to the following address:email@example.com
We will send you all the necessary information via email.
You have another 5 days to send the products back.
Use traceable shipping services so you can check the status of your shipment at any time.
As soon as your package is delivered to our warehouse, we will carry out the appropriate checks. The right of return applies only to items still in the condition in which they were received: not used, damaged or altered.
The right to a refund is valid only in the case of non-conformity of the products with respect to what is described on the website www.Elettrofam.com Ad (Example damaged, non-functioning product).
In all other cases not compliant with the right to refund, the product will be exchanged for an equivalent amount.